The Customer Account Coordinator – International is primarily responsible for performing customer service activities and sales support on product information and goods purchased; also providing support in all daily business activities.
Normal work schedule will be approximately Monday - Friday, 8:00 am to 5:00 pm.
Knowledge of: Basic telephone, general office, math/accounting and customer service procedures, basic computer operations, SAP and word processing & spreadsheet programs specifically MS Office applications.
Ability to: Read, write, compose and communicate effectively both verbally and in writing, perform basic research, handle multiple tasks, follow directions, and work safely in an office environment. Must be able to prioritize work, have strong time management skills and utilize computer for email communications, word processing and spreadsheet software.
Knowledge and Abilities: Customer service procedures, basic computer operations, SAP, word processing, email & spreadsheets; Read, write, perform basic research, communicate effectively verbally and in writing, multi-task, follow directions; Heavy order entry and multi-tasking.
Education (preferred level): High School Graduate or Equivalent; 2 years college a plus.
Working Conditions: Office 95%, Warehouse 5%; some lifting, up to 30 pounds.
A. Education (preferred level) High School Graduate or Equivalent; 2 years college a plus.
B. Knowledge/Experience/Skills: Must be able to read and write legibly, have good organizational skills and be detail oriented. Must be capable of sitting for extended periods of time. Must possess the ability to communicate effectively and work independently. Experience on office equipment such as computer terminals, copier, calculator, fax and typewriter is required. SAP experience is highly preferred.