The Customer Service Specialist is primarily responsible for performing customer service activities and sales support on product information and goods purchased; also providing support in all daily business activities.
Normal work schedule will be approximately Monday - Friday, 8:00 am to 5:00 pm.
Responsibilities include, but are not limited to the following:
Knowledge of: Basic telephone, general office, math/accounting and customer service procedures; basic computer operations, SAP and word processing & spreadsheet programs, specifically Excel spreadsheet.
Ability to: Read, write, perform basic research, compose and communicate effectively both verbally and in writing, handle multiple tasks, follow directions, and work safely in an office environment. Must be able to prioritize work, have strong time management skills and utilize computer for email communications, word processing and spreadsheet software.
A. Education (preferred level) High School Graduate or Equivalent; 2 years college a plus.
B. Knowledge/Experience/Skills: The CS Representative must be able to read and write legibly, have good organizational skills and be detail oriented. Must be capable of sitting for extended periods of time. The ability to communicate effectively and work independently is extremely important. Should have experience on office equipment such as computer terminals, copier, calculator, fax and typewriter. SAP experience is highly preferred.