Job Title: Credit and Collections Manger Job No: 268208


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Job Summary:

Collections & Credit Risk Manager is primarily responsible for managing all phases of collections for the company account aging for domestic & international accounts while supervising and coordinating activities of the Credit department and staff.

Essential Functions, Duties and Responsibilities:

  • Supervise, train and mentor Credit Department personnel.
  • Manage the credit risk of the overall company account aging and manage all aspects of collection process for all accounts
  • Oversee the collection activities of the credit staff and assist them in working with customers on appropriate collection plans. 
  • Identify and respond to accounts that represent significant credit risk and collection delinquency. Communicate with collection agencies, bankruptcy courts, and attorneys to facilitate these collection efforts. 
  • Prepare reporting to track all potential and actual bad debt activity and expenses.
  • Oversee the proper maintenance of account master data and account set-up
  • Evaluate credit worthiness of customers analyzing financial statements, utilizing credit reports, and assigning appropriate credit limits.
  • Prepare various month end management reports that analyze the aging status and productivity of staff.
  • Assist staff with reconciliation of disputes that prevent customers from paying their invoices in a timely manner and work with sales and customer service departments as needed to reach resolution.
  • Create, modify and communicate procedural changes to insure processes within the department are efficient.
  • Develop, create and analyze reports as needed to communicate with customers and to update staff and management of collection progress.
  • Review staff performance regularly and compare to department goals.  Identify areas that need to improve and coach staff members on how to improve their results.
  • Act as a resource person to tax and bank auditors during reviews related to credit and account issues.
  • Perform special projects & additional tasks as needed.

Knowledge, Skills and Abilities:

  • 4yr College degree required.
  • 10 years of high volume Business to Business or Commercial Credit experience.
  • Knowledge of basic accounting principles & financial statement analysis
  • Excellent communication skills (both oral and written).
  • Attention to detail and high level of accuracy.
  • Must have working knowledge of Windows and Word / Intermediate to advanced Microsoft Excel skills required.
  • Knowledge of SAP preferred
  • Supervisory experience required.
  • Very effective organizational & multi-tasking skills
  • Ability to prioritize job functions and demonstrate flexibility in performing essential functions.

Special Requirements:

Minimum Qualifications:

  • 4yr College degree required.
  • 10 years of high volume Business to Business or Commercial Credit experience.