Job Title: Customer Account Coordinator Job No: 199264


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Job Summary:

MCR Safety is looking for full-time Customer Account Coordinators who have a drive for providing the best possible experience for our customers. Our ideal team member exceeds expectations in support of customers and sales. They understand and flow effectively in constant multi-tasking, heavy data entry and product knowledge.

Our Coordinators work Monday - Friday with their 8-hour shift being between the hours of 7:00 a.m. and 5:30 p.m.

Essential Functions, Duties and Responsibilities:

Support all Inside Sales, Sales, and Customer Service activities. Activities to include order entry, order management, order acknowledgement, order status updates to customers, prepare return material authorization request
  • Perform order entry
  • Provide product price and availability
  • Provide cross reference for competitor line
  • Answer multi-line phone system
  • Identify opportunities to up-sell additional products
  • Expedite/Backorder reporting
  • Open order reports
  • Function as liaison between MCR Safety and national account to manage and exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
  • Control and maintain all contract documentation for national accounts
  • Assist in EDI implementations
  • Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
  • Pull POD’s and invoices as needed
  • Problem resolution
  • Resolve EDI order discrepancies
  • Stay abreast of all account process changes
  • Work with warehouse personnel to coordinate large return request
  • Perform other duties as assigned by Manager

Knowledge, Skills and Abilities:

  • Analytical abilities
  • Proper phone etiquette
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Interpersonal skills required to develop effective working relationships with internal and external customers
  • Ability to work successfully in a team environment
  • Ability to effectively multitask

Special Requirements:

Minimum Qualifications:

  • High school diploma required; Some college preferred
  • 3 years of Customer Service experience in fast paced environment
  • Previous phone experience required
  • Data entry proficiency
  • Proficiency with Excel, Word and Outlook
  • SAP and AS400 experience