Job Title: Customer Account Coordinator Job No: 199264

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Job Summary:

The Customer Account Coordinator is primarily responsible for performing customer service activities and sales support on product information and goods purchased; also providing support in all daily business activities.

Normal work schedule will be approximately Monday - Friday, 8:00 am to 5:00 pm.

Essential Functions, Duties and Responsibilities:

Support all Inside Sales, Sales, and Customer Service activities. Activities to include order entry, order management, order acknowledgement, order status updates to customers, prepare return material authorization request
  • Perform order entry
  • Provide product price and availability
  • Provide cross reference for competitor line
  • Answer multi-line phone system
  • Identify opportunities to up-sell additional products
  • Expedite/Backorder reporting
  • Open order reports
  • Function as liaison between MCR Safety and national account to manage and exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
  • Control and maintain all contract documentation for national accounts
  • Assist in EDI implementations
  • Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
  • Pull POD’s and invoices as needed
  • Problem resolution
  • Resolve EDI order discrepancies
  • Stay abreast of all account process changes
  • Support all Inside Sales, Sales, and Customer Service activities. Activities to include order entry, order management, order acknowledgement, order status updates to customers, prepare return material authorization request.
  • Work with warehouse personnel to coordinate large return request
  • Perform other duties as assigned by Manager

Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Interpersonal skills required to develop effective working relationships with internal and external customers
  • Ability to work successfully in a team environment
  • Ability to effectively multitask

Special Requirements:

Minimum Qualifications:

  • Some college preferred
  • 10 years of Customer Service experience in fast paced environment
  • Previous phone experience required
  • Data entry proficiency
  • Proficiency with Excel, Word and Outlook
  • Familiarity with SAP preferred